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Process and Performance Improvement

These are several ways to go about making improvements to processes:​

  • Map out the current process flow, identify the value add, non-value add (but required), and non-value add (not required) activities. Then remove the non-value add (not required - waste) activities and create a new more effective process

  • Pay particular attention to activities with high work-in-progress (WIP). Seek to remove the bottlenecks and delays to that activity so that WIP can be reduced

  • Identify quality issues since they add to re-work and increase the WIP. Strive to resolve the quality problem, as defect rates fall, the WIP will also fall

  • Focus on the activities with the highest queue time first, this will reduce lead time and also WIP as the bottleneck is reduced or resolved

  • Tackle batch-and-queue processes and change them to single-piece flow

  • Attack high set-up time, and reduce interruptions to the activities so that processing can complete without such interruptions as much as possible.



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Eagles Wings Consulting Pte Ltd


Tel: 9735 1136

Why Eagles Wings Consulting?


* Lean, Six Sigma, Agile & Service Design

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* Operating since 2004

* Based in Singapore

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* Clients from many industries including            Health-Care, MRO, IT, Education,                    Government, Oil & Gas,  Manufacturing,        Finance, Telecoms and many others

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