SERVICE DESIGN WORKSHOPS
Creating Valuable Human Capital to develop new, creative and exciting services and business processes, and to leverage technology to radically redesign existing business processes.
We are happy to inform you of our range of Service Design workshops:
This class focuses on the Lean UX methodology. It provides the relevant methods and tools to leverage technology so as to create new and exciting business processes or to radically redesign existing business processes.
The combination of a Service Development Framework with the Sprint methodology is commonly used to enable a fast and iterative development approach to develop new and innovative services. This class provides the latest tools and methods for this purpose.
Service Design Thinking
New and innovative services are developed using the latest Design Thinking tools and methods. While the development of new and innovative services depends on the birthing of new ideas, it also has to be supported with appropriate use of Design Thinking tools and methods.
Thank you for your interest in our services. We will be happy to answer any questions you may have. Feel free to contact us:
Eagles Wings Consulting Pte Ltd
Tel: 9735 1136
Why Eagles Wings Consulting?
* Lean, Six Sigma, Agile & Service Design
* Leadership and ground level experience
* Operating since 2004
* Based in Singapore
* Training, Consulting & Coaching
* Clients from many industries including Health-Care, MRO, IT, Education, Government, Oil & Gas, Manufacturing, Finance, Telecoms and many others
The Kata of Karate
The word 'karate' comes from the word 'kata'. Kata can be thought of as a practiced routine set of actions that one has internalised, which become a habit, almost an unconscious way of doing things. Toyota kata is hence an internalised routine method of learning from trials, making adjustments that are necessary, and implementing the next improvement in moving from the current condition towards a target condition. It is the real Plan Do Check Act (PDCA) actions that allow us to continuously improve.
Lean IT: What is it?
It is actually, quite a large subject. I will endeavour to describe what Lean IT is all about in several articles over the next few months. I will begin by referring to the many tools & techniques of Lean. In Lean (whether Lean IT or Lean used in other functions/industries) there are many tools and techniques. Broadly these tools & technqiues can be categorized into 5 main groups, for Problem Solving, Improving Process Flow, Direction Management, Daily Management and Building Continuous Improvement Culture