top of page



TIMWOODI Waste is found in every organization

Waste and its Impact on the Customer

The waste in any organization can usually be traced back to 3 main sources:

  • Slow speed

  • Quality issues and performing re-work to satisfy customer needs

  • Doing activities that do not matter and do not add value in the eyes of the customer

These same factors are often also the causes for customer dissatisfaction.

The various forms of waste from the perspective of Lean and Lean Six Sigma


The TIMWOODI wastes found in organizations are as follows:

  • Transportation - too much transportation of documents, components, equipment etc

  • Inventory - too much cash tied up in stock, high work-in-progress leading to long cycle times

  • Motion - unnecessary motion or movement of people, resources, data etc

  • Waiting - due to delays, queuing or bottlenecks which increase lead time impacting speed of delivery and customer satisfaction

  • Over-Production - over-providing value or information which is not required by the customer

  • Over-Processing – processes with too numerous hand-offs or approval steps

  • Defects - re-work due to quality issues, handling customer complaints that could have been avoided

  • Intelligence – lack of teamwork, marginal motivation of workforce, employees putting effort into things that do not matter, management not providing a sense of direction to the workforce



Thank you for your interest in our services. We will be happy to answer any questions you may have. Feel free to contact us:

Eagles Wings Consulting Pte Ltd


Tel: 9735 1136

Why Eagles Wings Consulting?


* Lean, Six Sigma, Agile & Service Design

* Leadership and ground level experience

* Operating since 2004

* Based in Singapore

* Training, Consulting & Coaching

* Clients from many industries including            Health-Care, MRO, IT, Education,                    Government, Oil & Gas,  Manufacturing,        Finance, Telecoms and many others

bottom of page