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Building Capability Through In-Role Coaching of the DMAIC Problem Solving Approach

The DMAIC framework is the Six Sigma and Lean Six Sigma approach to problem solving. Incorporating gates at the end of each phase: Define, Measure, Analysis, Implement and Control for review prior to moving onto the following phases.  This approach begins with the problem definition phase. The Measure phase involves the development of Data Control Plans coupled with performing a Go See to carefully observe the problem. The aim of the Analysis phase is to determine the root-causes of the problem. The Implement phase focuses on the implementation of Counter-Measures that are developed after the root-causes are identified. The Control phase focuses on control measures and control plans which are put in place to ensure improvements are sustained. In-role coaching is provided to Leaders, Managers, other key individuals and teams so they can learn to effectively resolve problems in the organization



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Eagles Wings Consulting Pte Ltd


Tel: 9735 1136

Why Eagles Wings Consulting?


* Lean, Six Sigma, Agile & Service Design

* Leadership and ground level experience

* Operating since 2004

* Based in Singapore

* Training, Consulting & Coaching

* Clients from many industries including            Health-Care, MRO, IT, Education,                    Government, Oil & Gas,  Manufacturing,        Finance, Telecoms and many others

The Kata of Karate

The word 'karate' comes from the word 'kata'. Kata can be thought of as a practiced routine set of actions that one has internalised, which become a habit, almost an unconscious way of doing things. Toyota kata is hence an internalised routine method of learning from trials, making adjustments that are necessary, and implementing the next improvement in moving from the current condition towards a target condition. It is the real Plan Do Check Act (PDCA) actions that allow us to continuously improve.

Lean IT: What is it?

It is actually, quite a large subject. I will endeavour to describe what Lean IT is all about in several articles over the next few months. I will begin by referring to the many tools & techniques of Lean. In Lean (whether Lean IT or Lean used in other functions/industries) there are many tools and techniques. Broadly these tools & technqiues can be categorized into 5 main groups, for Problem Solving, Improving Process Flow, Direction Management, Daily Management and Building Continuous Improvement Culture

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