A3 PROBLEM SOLVING
Building Capability Through In-Role Coaching on the A3 Problem Solving Approach
This is the Lean problem solving approach used by leaders and process performers to resolve problems in an organization. The approach begins with steps to clearly identify the problem prior to begining work to resolve it. Information and data relating to the problem is obtained by doing a Go See to observe the problem first hand. This is followed by the analysis to identify the root-cause or root-causes of the problem. Counter-measures are then developed and an implementation plan is put in place. After implementation of the counter-measures other measures involving standardized work and visual management are performed to ensure that performance improvements are sustained over the long term. Leaders, managers, other key individuals and teams require in-role coaching on how to carry out these steps effectively using the A3 Problem Solving approach.
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The Kata of Karate
The word 'karate' comes from the word 'kata'. Kata can be thought of as a practiced routine set of actions that one has internalised, which become a habit, almost an unconscious way of doing things. Toyota kata is hence an internalised routine method of learning from trials, making adjustments that are necessary, and implementing the next improvement in moving from the current condition towards a target condition. It is the real Plan Do Check Act (PDCA) actions that allow us to continuously improve.
Lean IT: What is it?
It is actually, quite a large subject. I will endeavour to describe what Lean IT is all about in several articles over the next few months. I will begin by referring to the many tools & techniques of Lean. In Lean (whether Lean IT or Lean used in other functions/industries) there are many tools and techniques. Broadly these tools & technqiues can be categorized into 5 main groups, for Problem Solving, Improving Process Flow, Direction Management, Daily Management and Building Continuous Improvement Culture